Loading... The People Approach to Customer Service
It costs most companies more than five times as much money to bring in a new customer than it does to keep an existing one. So why is it that so many companies perform poorly when it comes to customer service? Why do they work so hard to bring in new business, only to throw it away once they’ve won it? It was that question that drove Carl Henry to develop the PEOPLE Approach to Customer Service.
In this course designed for professionals who work with any customers - whether they’re inside or outside your company’s walls - Carl breaks down the customer service process into simple steps.
The end result isn’t just another talk about being nicer to the people you do business with; it’s a structured program for exceeding the expectations of the men and women who keep your business in business.
Customer service isn’t a department, it’s a mindset. Learn to take care of the people who do business with you, and you will find that they’ll become your greatest asset. Ignore them, and they’ll become someone else’s.